Refund and Returns Policy

Refund and Returns Policy

Only unused goods will be accepted for return. It does not count as usage if the goods are only inspected as in the store. It is important not to remove labels or soil the item. Please return the item in the original packaging you received from us.

Note on free items

Please note that free products as part of our promotions and offers are only available in connection with the specified purchase value. If you decide to return items and thereby fall below the required minimum value for which you received the free product, we also request the return of the free item. Thank you for your understanding.

Refund

The refund will be processed as soon as possible, but no later than 14 days after receiving the withdrawal declaration. You will be refunded the corresponding amount to your original payment method.

Incomplete delivery

If not all ordered items are included in your delivery, please first check whether the order is not being delivered in multiple shipments. You can check the enclosed delivery note/invoice for this. It contains all items in this delivery. Items not specified will be delivered to you in a separate shipment. Please refer to the shipping confirmation for tracking information.

Damaged goods

If you have received damaged goods, we apologize for this inconvenience. For further instructions, please contact our customer service info@x-grip.at or through the contact form. We will assist you promptly.

Return of Goods

You may return your order within 14 days after receiving the goods.

If you would like to return part or all of your order and require a return label, please contact us at info@x-grip.at

Important note regarding returns:

Returns are not free of charge. The amount of the return shipping costs depends on the destination country—you can find more detailed information in our shipping guidelines.

Please note: Only one return can be processed per order.

Of course, you can also organize the return yourself and send the goods back to us at your own expense.

 

For more information, please visit: RIGHT OF WITHDRAWAL AND CANCELLATION POLICY