Cancellation Policy

Right of Withdrawal and Cancellation Policy


Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.


To exercise the right of withdrawal, you must inform us (BADX GmbH, Jöß-Gewerbegebiet 209, 8403 Lang, Austria, Email:, Tel.: +43 664 8588989) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)
Jöß-Gewerbegebiet 209
A-8403 Lang
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (),
Ordered on ()/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),

(*) Delete as appropriate.


Effects of Withdrawal


If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.


You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


The right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized, sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, and goods which are, after delivery, according to their nature, inseparably mixed with other items.


Please avoid damage and contamination. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage. These provisions are not a prerequisite for the effective exercise of the right of withdrawal.